MIRAE · CUSTOMER CARE
Great products should arrive quickly and reliably. Here’s everything you need to know — clearly, with no surprises.
At Mirae we offer free standard shipping on all orders across Europe — no minimum, no hidden fees.
Standard shipping: 2–6 business days. Times may vary slightly with your location, local courier operations and seasonal demand. Once your order ships, you’ll receive a confirmation email with tracking.
Orders are typically processed within 1 business day. Orders placed on weekends or public holidays are processed on the next business day.
Shop with complete confidence. If you’re not fully satisfied, you may return your item within 30 days of delivery for a full refund.
We offer free returns across Europe within 30 days of receiving your order. To be eligible, items must:
To start a return, contact our support team at miraestoreoff@gmail.com. Please include your order number and the email used for your purchase, and our team will send you the return instructions.
If your order arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at miraestoreoff@gmail.com. We’ll work quickly to resolve the issue and provide a suitable solution.
Once your return is received and inspected, your refund is processed to your original payment method. Please allow a few business days for your bank or payment provider to complete the refund.
Our support team is happy to help with anything about shipping, delivery, returns or refunds.
Email our support teamSupport hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)